Quality In Numbers

Customer-Driven Performance


member retention rate


issues resolved by Customer Service representatives on the first call


claims processed within 13 business days


of our employer groups stay with us from year to year


providers very satisfied with Health Alliance

NCQA Rankings

Health Alliance Medical Plans' rankings according to the NCQA's Private Health Insurance Plan Rankings 2017 to 2018 are:

Our Private HMO/POS plan in Illinois was rated 4.0 out of 5 nationally.

Our Private HMO/POS plan in Iowa and Nebraska was rated 4.0 out of 5 nationally.

NCQA is a nonprofit organization dedicated to improving our nation’s health care system. Since its founding in 1990, NCQA has been a central figure in health care improvement, and its seal is a widely recognized symbol of quality and service.

Quality Improvement Program

Our Quality Improvement (QI) Program drives our accomplishments, setting aside time and resources to improve care and service for members. Whether it’s reviewing how well a procedure works or making our appeal process more simple, our QI Program focuses on getting better.

Learn more about our QI Program.

See the detailed structure of our Quality Management Program.

PDP Excellence in Quality

Pharmacy ExcellenceHealth Alliance Medical Plans has earned a PDP Excellence in Quality Award 3 years in a row (2018-2020).

Learn more here.