How Should I Get Care?
Save Money in Our Network
Our network is a group of doctors, hospitals, pharmacies, and other health care providers who have agreed to provide services to our members. Because of this agreement, we know how much services from them will cost, so your costs are lower. And with our constantly growing network of more than 20,000 doctors and hundreds of hospitals, you’re always taken care of.
Some plan types, like HMOs, require you to use providers in this network, which keeps your out-of-pocket costs low. Other plans, like PPOs, let you use doctors out-of-network, but because we don't have an agreement with them, you will pay more. And POS plans give you the best of both worlds, with personal care from our network and the freedom to go out-of-network.
And, when you’re miles from home, we've partnered with Assist America, so you're always covered.
A Primary Care Provider, or PCP, is your main doctor. It's who you visit for routine checkups, preventive care, and general health problems. Each person in your family can have a PCP, or you can all see the same one.
If you're on an HMO or POS plan, you have to choose an in-network PCP who will oversee your care and refer you to specialists. If you're on a PPO plan, you don't have to choose a PCP to get referrals, but you can to get personalized care and savings.
Setting and changing your PCP is easy. Just log in to Your Health Alliance to update your PCP. If you need to find a PCP, use our Find a Doctor or Hospital tool to search for in-network PCPs who are taking new patients.
Preventive Care and Screenings
Feeling under the weather but not sure what to do? Call our Anytime Nurse Line for help!