Quality In Numbers

Customer-Driven Performance


member retention rate


issues resolved by Customer Service representatives on the first call


claims processed within 13 business days


of our employer groups stay with us from year to year


providers very satisfied with Health Alliance

J.D. Power

We have earned “Highest Member Satisfaction among Commercial Health Plans in the Illinois/Indiana Region” in the J.D. Power Member Health Plan StudySM, 3 Years in a Row.

Our commitment to integrated care means seamlessly connecting the doctors, services and treatments our members need, resulting in the high-quality care they deserve.

The Member Health Plan Study measures satisfaction among members of 168 health plans in 22 regions throughout the U.S. by examining 6 key factors:

  • Coverage and benefits
  • Provider choice
  • Information and communication
  • Claims processing
  • Cost
  • Customer service

Health Alliance Medical Plans received the highest score in Illinois-Indiana in the J.D. Power 2017-2019 Member Health Plan Satisfaction Studies of customers’ satisfaction with their commercial health plan. Visit jdpower.com/awards.

NCQA Rankings

Health Alliance Medical Plans' rankings according to the NCQA's Private Health Insurance Plan Rankings 2017 to 2018 are:

Our Private HMO/POS plan in Illinois was rated 4.0 out of 5 nationally.

Our Private HMO/POS plan in Iowa and Nebraska was rated 4.0 out of 5 nationally.

NCQA is a nonprofit organization dedicated to improving our nation’s health care system. Since its founding in 1990, NCQA has been a central figure in health care improvement, and its seal is a widely recognized symbol of quality and service.

Quality Improvement Program

Our Quality Improvement (QI) Program drives our accomplishments, setting aside time and resources to improve care and service for members. Whether it’s reviewing how well a procedure works or making our appeal process more simple, our QI Program focuses on getting better.

Learn more about our QI Program.

See the detailed structure of our Quality Management Program.

Our HEDIS® Score

HEDIS (Healthcare Effectiveness Data and Information Set) is a set of standardized performance measures designed to ensure purchasers and consumers have the information they need to reliably compare health care quality. NCQA accredits and certifies a wide range of health care organizations and manages the evolution of HEDIS, the performance measurement tool used by more than 90% of the nation’s health plans.

View Our Complete HEDIS Score Report for 2018